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For ALOA members - this is the information that I presented at the membership meeting on 8/13/2009 in Las Vegas

Locksmith Charley


Charles Eastwood, CRL

For complete 24 hour mobile service please call 602-717-5397 (KEYS)
You may also call toll-free 1-888-717-KEYS (5397)
Work orders may also be sent in by FAX to 1-509-278-1751.*

 *This fax number is for customers only and not for unsolicited advertisements (see below). 

          Member of Associated Locksmiths of America       
 

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BEWARE OF LOCKSMITH SCAMS!
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THIS LINK TO MY REPORT ON LOCKSMITH SCAMS will hopefully give you, the educated consumer, some insight into what some unscrupulous SCAMMERS are doing to fool the public into calling them and then ripping them off afterwards.  The ABC NEWS VIDEO tells a lot of the story. 

The upshot of the situation is that SCAMMERS buy up massive numbers of telephone numbers from cooperative telephone companies, instruct these telephone companies to generate "directory listings" under whatever company name(s) they choose to make up and listing whatever PHONY addresses they want to list the number at. What this does is fool the potential customer base into thinking "This company is close by so they can get here to help us right away." when in fact the calls are being directed to call centers in places like Colorado (BASAD, Inc), New York (Dependable) and Florida (Dependable).  Next, these phone company  "directory listings" are picked up by search engines like YAHOO.COM and GOOGLE.COM who don't care one little bit. What is even worse though, websites like "maps.google.com" when you get to the actual pages of business listings, have links that PERMIT SCAMMERS TO CHANGE INFORMATION ON LISTINGS of legitimate businesses that they have no connection with! I have documented this in MY REPORT ON LOCKSMITH SCAMS. 

I want everyone to know that MY REPORT is a "work in progress" that I intend to update as my investigation continues. One of the things that my report points out involves so-called "CONSUMER REVIEWS" of businesses listed on these search engine websites. If you happen to pick a listing for one of the "SCAM" business listings you will likely see one or more  "CONSUMER REVIEWS" of the business. Well if you click on the name of the person doing the review and then check ALL of their reviews, you will likely discover that the "person" doing the review has made an identical review for each of 30 or 40 other listings, all of the same business type, and in multiple cities and states. When you discover the identical reviews you will have discovered fraudulent activity. Obviously no single person is going to have exactly the same scenario and require the services of a locksmith (or other type of business) in multiple cities in multiple states on the same day, but to the "causal surfer" they will see the business listing with a "CONSUMER REVIEW" under it and ERRONEOUSLY conclude "these guys are COOL!" 

I am not going to hold myself out as the absolute best locksmith in the world, Phoenix, or even my neighborhood. 
Indeed none of us are perfect. But I do hold myself to a certain degree of professionalism and integrity and HONOR. 

That means that I will quote people prices that I believe are fair and that 99% of the time I end up writing the bill for what I quote. Just like going to the doctor, there are times when "Complications set in" and in those situations I ALWAYS inform the customer of what is going on and re-quote the project. 

I frequently get calls from customers wanting me to give them an "EXACT" quote to re-key their home or business. 
This is frequently very difficult to impossible to do because most of the time the caller is in a big hurry for a quick answer and may not be at the premises they want a quote about so that they can look at the locks and give me specific answers to specific questions. The very simple answer is that the cost of re-keying a house depends on the number of KEYHOLES or CYLINDERS.  

A doorknob or lever handle may have:
     ZERO keyholes (passage or privacy function)
    ONE keyhole   (keyed entry or storeroom function)
    TWO   keyholes (usually only in commercial, school, or industrial functions). 

A deadbolt will be either: 
    (1) a single cylinder with ONE keyhole outside and a thumb-turn on the inside 
    (2)  a double cylinder with TWO keyholes, one inside and one outside.

Therefore a door with a knob or lever and a deadbolt may have 1, 2, 3, or 4 keyholes on that door. 

If someone has installed more locks on the door the number of keyholes is unpredictable. 

For most common residential and commercial locks my charges are as follows: 
     RK - $10.00 - If you have a key that works in the lock now, it is $10.00 per keyhole to re-key that lock.
RKWO- $15.00 - If you have a lock that you DO NOT have a working key for then it is $15.00  per keyhole to re-key that lock.   

Locksmith Charley's  is now almost exclusively a mobile service. 

We are able to perform a wide variety of services including: 

Residential     -     Commercial      -     Automotive     -     Safes

Despite the closure of the shop location, I am dedicated to providing the excellent professional locksmith service that I have provided the Phoenix metro area for years.
I will be based out of my home near 83rd Ave and Indian School Rd. 

My mobile service area is from Anthem to Maricopa and from Buckeye to East Mesa, including Phoenix, Glendale, Peoria, Goodyear, Avondale, Tolleson, Litchfield Park, Surprise, Sun City, Youngtown, Laveen, Scottsdale, Paradise Valley, Tempe, Chandler, Awahatukee, Gilbert, Guadalupe, Queen Creek, Apache Junction. 

Mobile service rates start at $55.00 inside the 101 loop and in the west-side cities during "normal working hours" which are 10am to 6pm Monday to Saturday. 

Residential: re-keying, lock repairs, strike adjustments, installation of locks and deadbolts, opening of houses when locked out. 

Do you have or are thinking about getting "burglar bars"? IMPORTANT NOTES ABOUT BURGLAR BARS: see FIRE SAFETY - CLICK HERE

I am able to get very creative, usually to your benefit. If you have locks on the gates to your yard I can MASTER-KEY one or more of them so that I can give you a key that you can give to the pool guy or the gardener that will just open the gates to the yard while, at the same time, making your house key work the gates. That would mean the pool guy can get into the yard to service the pool, but not into the house. Or similarly for a situation where you may have a maid come in once a week, we can make a "maid key" and key one doorknob to work with that key and your house key. Then on "maid day" you leave the deadbolt on that door unlocked and the maid can come and go. The rest of the time you can have lock the deadbolt on the special door and the maid can't gain access because the "maid key" can only operate the door knob. 

If you are concerned about intruders picking their way into your home or utilizing "bump keys" that have been in the media lately I can provide you with  HIGH SECURITY locks for your residence. My personal favorite is ASSA and I have the exclusive rights to distribute a specific ASSA key profile within the state of Arizona. If you get an ASSA system from me, no one else in Arizona can duplicate those keys legally.  CLICK HERE for more information on HIGH SECURITY locks.

ATTN NEW HOME OWNERS - who has the MASTER KEY to YOUR house? 
If you have just purchased a new home it is important for you to have your house re-keyed. There is likely a MASTER KEY out there that opens your home. The Builders don't always tell you about the BUILDER'S KEY and the resulting BUILDER'S MASTER KEY and the fact that instead of just 1 key working in your locks it is likely that up to 32 different keys will work in your locks. For more information see: http://www.locksmithcharley.com/builderkey.html

Commercial: re-keying, master-keying*, lock repairs, strike adjustments, installation of locks and deadbolts, opening of businesses when locked out. I also design and install access control systems including electric strikes, magnetic locks, electronic key-pads, card readers and more. 

One little example of my work - retrofit of a malfunctioning lock with a Simplex / Unican 7014 mechanical combination lock http://locksmithcharley.com/ssunican.html

I also have HIGH SECURITY locks available for your business - CLICK HERE for more information on HIGH SECURITY locks.

*If you are interested in the subject of  keys stamped "do not duplicate" and information on the thoughts of someone involved in institutional locksmithing you might want to read a personal position paper by Don O'Shall called:
"Do Not Duplicate" and the Institutional Locksmith (Microsoft Word format) (PDF format)

Automotive: opening, making first key when all keys are lost, re-keying to a new key. I also have the GM VATS keys as well as TRANSPONDER keys for many vehicles. If you have a vehicle that uses a transponder key I am able to read and store the transponder codes for many cars and then originate a new key later if you should lose your existing keys.  
Please click here to get more information on TRANSPONDER KEYS.  
**If you have a transponder vehicle it is ESSENTIAL to have extra keys on hand TO AVOID A VERY EXPENSIVE problem should your keys be lost or stolen**.

Safes: Locksmith Charley's staff is trained to provide routine safe service, combination changing, and penetration of locked up containers. We have a few samples in stock and are able to get many other models same day if necessary and we are able to custom order any safe you may wish to purchase. We can also do safe moving and bolting down to the floor if you should require those services. 
If you have a safe and are having intermittent trouble opening it DO NOT LOCK IT - call 602-230-8888 for service instead. It is considerably less expensive to repair an OPEN malfunctioning safe than it is to  penetrate a locked up container by drilling! 
I recommend that you have your safe lock serviced (includes cleaning, inspection, and lubrication) at least once each year. If your safe is used in a business where it is opened multiple times daily then you should have routine safe service every 6 months. Mobile service to your location for routine safe servicing is as low as $75.00 (one lock on one door).  Each additional lock or door is only $25.00 additional. 
I am always interested in purchasing any used safes - open or locked up is OK  

SAFE RATINGS CHART         STAR / AMSEC SAFES

Click HERE for more information on available SAFES, RATINGS, DIALING PROCEDURES, etc.

When ordering locks or parts it is frequently necessary to know what finish (color) your hardware is. Below is a picture showing the most commonly available colors. 

Other shop activities - dancing with dogs...

Unfortunately, Roz's dog Romeo got old and died of natural causes. 

You may e-mail me at charley@locksmithcharley.com

We proudly accept:                     
We don't  now accept American Express because we don't LIKE them.because they come with my new credit card processor by default and it provides additional convenience for my customers. 

If you would like to contact me ONLINE you can try Yahoo: Yegg57          or ICQ: 9407078
                                                                                                 

Need some cool CELL PHONE service? 
 CLICK HERE FOR DETAILS! 
Great gift for the Holidays!

Locksmith Charley CARES! 
PUBLIC SERVICE ANNOUNCEMENTS:

1. Residential FIRE SAFETY vs. Burglar Bars - a MUST READ PAGE CLICK HERE (Locksmith Charley doesn't want to have any ROASTED CUSTOMERS (or NON-customers for that matter)!

While on the subject of Burglar Bars, I have some interesting information to share on the subject of Security gates... 
LESLIE LOCKE company manufacturers certain "Security Doors" or "Security Gates" and mass markets them through Home Depot, and others using what I consider to be extremely deceptive advertising that lures consumers into a false sense of security. Feel free to view the VIDEO CLIP  and click on LESLIE LOCKE GATES for the whole story... 

2. SECURE YOUR COMPUTER!
Your personal (or business) computer MAY be being attacked at this very moment and you may not even be aware of it - until its too late. Please review the information at www.keyfinders.net/security/secure.htm and protect yourself!

3. Fire Safes vs. Burglary Safes  - RATINGS CHART 

"Are you putting valuable property into a suitable container?"
 
If you are going to store money, jewelry, guns, or other valuable items it is advisable to secure them in a suitably rated BURGLARY container. 

If you have important documents such as stock certificates, mortgages, etc. they need to be stored in a FIRE container. 

To give your important documents full protection it is advisable to store the fire container within the burglary container to protect it from theft. There do exist containers which are a composite or combination fire/burglary safe but they are considerably more expensive than either of their counterparts. 

4. GOOD LOCAL BUSINESSES: - these are companies in the area that I have had dealings with and have had very good results. 

1. SUN CELLULAR INC - email - 2813 E. McDowell Rd., Phoenix 602-267-7800 - The nice folks at SUN CELLULAR don't sell any phones or airtime but they do programming and repairs on cell phones from any manufacturer except Samsung and Sanyo. 

2. National City Mortgage  - Jeff  - 866-248-2415 - arranged the financing for my house - easiest financing I've ever had.

3. SHAMROCK TOWING - 602-257-1665 - When the service truck tire blew out and the spare failed the nice driver from Shamrock came and rescued me and even though it was late on a Saturday night they didn't "rape" me financially. 

4. VON HANSON'S MEAT MARKET - If you really love meat this is the place to go - from hamburger to brats to steaks they have it all. They help you in a most professional manner, are very friendly, and usually will pamper you with some free samples. They're in Chandler at 2390 North Alma School Road and their phone number is: 480-917-2525

5. A. L.& S. Security - Call Gordon at 602-278-4582 For all of your burglar alarm and security system needs. They give you excellent rates for residential or commercial accounts unlike some of the other alarm companies around. They also don't lock you into some obnoxious contract because they feel that their customers will appreciate their rates and service enough to stick around. The other companies apparently feel that if they don't lock you into a contract that they will certainly quickly lose their customers. 

6. Johnston's Auto at 3445 N. 24th St., Phoenix (602-381-0448) It looks like Johnston's is going to be my "GO-TO" mechanic! After john's family car care couldn't get the my U-haul truck to pass emissions 4 times Johnston's got it done right the first time! No Muss, No fuss. They also found a defective sensor in my Girlfriend's car that the Ford dealership was unable to correct. The sensor controlled the engine cooling fan and caused the car to overheat and die repeatedly. 

7. Plumbing by Jeremy - 480-695-6416 - Jeremy was sent to me by the home warranty company to take care of an immediate need problem at my little apartment building. He took care of the problem "quick fast in a hurry"! He also told me that he services the entire valley so call Jeremy when you have a plumbing problem.

8. Mike's Workshop - 623-247-4870 - for appliance repair. I called out one unmentionable company to find and fix a noise in the "new" used refrigerator I brought home. The first guy took our money and said "since its not making any noise NOW...."  and  "I'll be back tomorrow..." well tomorrow never came etc. ad. nauseum. I finally called Mike's and they sent a technician out who QUICKLY determined that the (unused) icemaker was faulty and making noise so we simply had him remove it for us. Definitely a GREAT company to deal with! 

5. PROBLEM COMPANIES - these are companies in the area that I have had specific problems relating to their work or ethics.     
        A. RAIN FOREST PLUMBING
        B.  John's Family Car Care

OK - now for the commercial announcements:

CHEAP LONG DISTANCE AVAILABLE!
If you are interested in long distance service as low as 2.9c/min with no monthly charge please click on this link:  http://ld.net?sokotacomm    or   http://www.cognigen.net/iphone/?sokotacomm

PLEASE CLICK ON THE LINK BELOW TO SAVE THE LIVES OF INNOCENT  INFANTS AND CHILDREN!

PLEASE CLICK HERE FOR AN URGENT MESSAGE FROM LOCKSMITH CHARLEY TO THE PUBLIC

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